Privacy Policy
At Forest Espresso, we’re committed to protecting and respecting your privacy.
This policy explains when and why we collect personal information about people who visit our website, how we use it,
the conditions under which we may disclose it to others and how we keep it secure. We may change this policy from
time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our
website, you’re agreeing to be bound by this policy.
Any questions regarding this policy and our privacy practices should be sent to us by email.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and
services and when you contact us by phone or post.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information
regarding what pages are accessed and when. If you make a purchase from us, your card information is not held by
us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of
credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
• process orders that you have submitted
• notify you of changes to our services or products
• send you communications which you have requested and that may be of interest to you
• process a job application
We review our retention periods for personal information on a regular basis. We are legally required to hold some
types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as
long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: we may pass your information to our third party service
providers, agents subcontractors and other associated organisations for the purposes of completing tasks and
providing services to you on our behalf (for example to process deliveries). However, when we use third party service
providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that
we will not release your information to third parties beyond the Forest Espresso network for them to use for their own
direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by
a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure online pages, your payment is processed by a third party payment processor, who
specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions
regarding secure transactions, please contact us.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct
marketing communications from us, then you can easily do so by contacting us by email or telephone.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and
correct the information that we hold about you. In the meantime, if you change email address, or any of the other
information we hold is inaccurate or out of date, please email, write or phone us.
You have the right to ask for a copy of the information Forest Espresso hold about you. We may charge £10 for information requests.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Information on our website
is encrypted and protected. When you are on a secure page, a lock icon will appear of your web browser. While we
strive to protect your personal information, we cannot guarantee the security of any information you transmit to us,
and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on
our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts
of our websites, you are responsible for keeping this password confidential. We ask you not to share your password
with anyone.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can advise
you with information relevant to you. We may make use of additional information about you when it is available from
external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud
and credit risk.
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Use of 'cookies'
Like many other websites, the Forest Espresso website uses cookies. 'Cookies' are small pieces of information sent by an
organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit.
They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This
helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of
functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our
website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be
responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and
practices of the owners and operators of that third party site and recommend that you check the policy of that third
party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your
parent/guardian's permission beforehand whenever you provide us with personal information.
Review of this Policy
We keep this policy under regular review.