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Privacy Policy

At Forest Espresso, we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website, how we use it,

the conditions under which we may disclose it to others and how we keep it secure. We may change this policy from

time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our

website, you’re agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent to us by email.


How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and

services and when you contact us by phone or post.


What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information 

regarding what pages are accessed and when. If you make a purchase from us, your card information is not held by

us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of

credit/debit card transactions, as explained below.


How is your information used?

We may use your information to:

• process orders that you have submitted

• notify you of changes to our services or products

• send you communications which you have requested and that may be of interest to you

• process a job application

We review our retention periods for personal information on a regular basis. We are legally required to hold some

types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as

long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.


Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: we may pass your information to our third party service

providers, agents subcontractors and other associated organisations for the purposes of completing tasks and

providing services to you on our behalf (for example to process deliveries). However, when we use third party service

providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that

we will not release your information to third parties beyond the Forest Espresso network for them to use for their own

direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by

a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure online pages, your payment is processed by a third party payment processor, who

specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions

regarding secure transactions, please contact us.


Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct

marketing communications from us, then you can easily do so by contacting us by email or telephone.


How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and

correct the information that we hold about you. In the meantime, if you change email address, or any of the other

information we hold is inaccurate or out of date, please email, write or phone us.

You have the right to ask for a copy of the information Forest Espresso hold about you. We may charge £10 for information requests.


Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Information on our website

is encrypted and protected. When you are on a secure page, a lock icon will appear of your web browser. While we

strive to protect your personal information, we cannot guarantee the security of any information you transmit to us,

and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on

our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts

of our websites, you are responsible for keeping this password confidential. We ask you not to share your password

with anyone.



We may analyse your personal information to create a profile of your interests and preferences so that we can advise

you with information relevant to you. We may make use of additional information about you when it is available from

external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud

and credit risk.

Use of 'cookies'

Like many other websites, the Forest Espresso website uses cookies. 'Cookies' are small pieces of information sent by an

organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit.

They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This

helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of

functionality when using our website.


Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our

website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be

responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and

practices of the owners and operators of that third party site and recommend that you check the policy of that third

party site.


16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your

parent/guardian's permission beforehand whenever you provide us with personal information.


Review of this Policy

We keep this policy under regular review.

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